Terms of Service

By booking services with MV Design, you acknowledge and agree to the following Terms of Service:

Refund Policy

Due to the custom nature of our work, once design services have commenced, all fees are non-refundable.

Process and Timeline

Step 1 — Booking, Portal Access, and Kickoff Call
Upon booking, you will receive an automated email with your login credentials for the MV Design Client Portal — the central hub for all project communication.
You will also be invited to schedule a Kickoff Call, where we will align on your goals, design inspiration, and project details prior to beginning your design.

Step 2 — Initial Design (5 Business Days After Kickoff Call)
Following your Kickoff Call, we will begin crafting your initial design.
This phase takes approximately five (5) business days, after which your first draft will be shared with you via the client portal for review.

Step 3 — Feedback (One Round Included)
You will have the opportunity to review your initial design and submit one consolidated round of feedback — including any edits, additions, or adjustments you would like to see incorporated.

Step 4 — Final Design (5 Business Days After Receiving Feedback)
Upon receiving your feedback, we will refine your layout and create your final design, complete with detailed, photorealistic 3D renderings.
This phase also requires approximately five (5) business days.

Step 5 — Delivery of Final Files
Your complete design package — including photorealistic renderings, dimensioned floor plans, wall elevations, and any included virtual tours — will be uploaded to your client portal for easy download and future reference.

Additional Revisions

One round of feedback is included in your project scope.
Should you require additional revisions beyond the included round, we are happy to provide separate pricing.

Communication

All communication is conducted exclusively through the MV Design Client Portal to ensure efficient project management and clear documentation.
We kindly request that all project-related correspondence remain within the portal environment.

Drawings and Dimensions

  • All drawings provided are intended for conceptual planning purposes only.

  • Clients are responsible for producing a final set of construction-ready cabinetry drawings with their builder, architect, or fabricator.

  • Clients are responsible for field-verifying all dimensions prior to the purchase, fabrication, or installation of any materials.

  • MV Design’s drawings are not to be used for construction, purchasing, fabrication, or installation without independent professional verification.

Materials, Colors, and Finishes

  • Paint colors can be matched when the manufacturer name and color name are provided.

  • Materials, finishes, furnishings, appliances, and fixtures shown in renderings are representational and may not exactly replicate the final products or selections.

  • Variations in color, material, texture, and scale between the renderings and real-world items are to be expected.

Thank you for choosing MV Design.


I am honored to help you envision and create a beautiful, functional space for your next chapter.