Terms of Service
By booking services with MV Design, you acknowledge and agree to the following Terms of Service.
Refund Policy
Due to the custom nature of our work, once design services have commenced, all fees are non-refundable. Commencement is defined as the submission of your completed design questionnaire following booking.
Project Eligibility
Design services are available for kitchens, bathrooms, full homes, and specialty spaces across new construction and renovation projects. Each project is custom-scoped and quoted based on the number of spaces, layout complexity, and level of detail required. MV Design reserves the right to determine project readiness before proceeding.
Process and Timeline
Step 1 — Booking and Submission
Once your booking is confirmed, you’ll receive access to the MV Design Client Portal, which serves as the central hub for all project communication, file sharing, and deliverables.
Projects officially begin on the Monday following receipt of:
Your completed design questionnaire, and
Finalized architectural plans (.PDF, .DWG, or Chief Architect file)
All design preferences and material details must be submitted through the questionnaire. Submissions via chat, text, or email will not be accepted as part of the official project record.
Step 2 — Initial Design (1–2 Weeks)
After your submission is reviewed and approved, your initial design package will be prepared within:
1 week for two rooms or less
2 weeks for three rooms or more
Your initial design includes 2D plans, cabinet elevations, and 3D renderings based on your finalized layout.
Step 3 — Review & Live Revision Session
After receiving your initial design gallery, you will have 14 calendar days to review the design and submit your feedback and revision requests.
Before your live revision session is scheduled, MV Design will review all submitted feedback and provide a written scope summary identifying which requests are included in your revision session and which would require a new design pass.
Live Revision Session (1 Hour): Your project includes one 60-minute live revision session conducted via video call. During this session, MV Design will refine the design in real time based on the agreed-upon scope.
Included Revisions: Revisions cover refinements within the agreed layout concept and may include:
Minor adjustments to cabinetry placement (e.g., shifting widths, aligning runs)
Small shifts in appliances or fixtures (e.g., moving a sink or refrigerator a few inches)
Style or material swaps (tile, hardware, lighting, paint colors, countertops)
Visual refinements aligned with the original design direction
Not Included in Revisions (New Design Pass): The following are considered new design work and are not included:
Full redesigns or new layouts
Flipping or reorienting an entire space
Removing or adding major features (islands, new cabinetry runs, or structural elements)
Introducing a new inspiration or design direction after initial delivery
Changes outside the included scope require a separate quote. Additional revision sessions may be purchased separately.
Step 4 — Final Design (5 Business Days)
Following the live revision session, your final design will be completed and delivered within 5 business days.
Optional Step 5 — Photorealistic Renderings & 3D Tour (3 Days)
Once the final design is complete, optional photorealistic renderings or 3D tours may be added. These deliverables are produced within approximately three business days after final approval.
Communication
All communication must take place within the MV Design Client Portal. This ensures accurate documentation, efficient project management, and clear records of decisions.
Drawings and Dimensions
All plans and elevations are for conceptual design purposes only and are not construction documents. Dimensions are included for design reference and follow the standards below. Clients are responsible for working with licensed professionals to produce construction-ready drawings and for field-verifying all dimensions prior to fabrication or installation.
Cabinetry
Base cabinets are assumed to be 36" H (including countertop) and 24" D and will be labeled with width only. Height and depth are noted only if non-standard.
Wall cabinets are assumed to be 12" D and will be labeled with width and height only. Depth is noted only if non-standard.
Full height cabinets are labeled with width, height, and depth. Cabinets with split front faces will have each door or drawer face individually dimensioned in height.
Toe kicks are assumed to be 4" H unless a different height is specifically requested.
Shelving within cabinetry, individual drawer and door faces, and cabinet interiors are not dimensioned. Molding widths and filler gaps are not individually labeled.
Shelving
Floating shelves are dimensioned by their height from the countertop and from each other.
Island & Layout
Island width, depth, and height are provided. Countertop overhang is dimensioned on the floor plan and side elevation views. Clearance spans between cabinetry and the island are also included.
Appliances & Fixtures
Appliances are modeled and dimensioned to the exact specifications provided by the client. Electrical outlets, plumbing fixtures, and similar elements are not dimensioned as to their exact location within the room.
Doors & Windows
Doors and windows are labeled using standard notation (e.g., 2040 = 2’0" wide × 4’0" tall).
Ceiling & Lighting
Ceiling height is labeled on elevation views and is based on dimensions provided by the client. Pendant fixture height over the island is called out on island elevation views.
Exclusions
Unless otherwise agreed in writing, MV Design does not provide:
Structural, engineering, or construction documents
On-site measurement or supervision
Electrical, plumbing, or HVAC layouts
Furniture or decorative styling
Materials and Finishes
Renderings are representational. Color, texture, and lighting variations from real-world products should be expected. Paint colors can be matched when both the manufacturer and color name are provided.
Timeline Disclaimer
All timelines assume prompt communication and complete submissions. Delays in materials, plan delivery, or feedback will extend the project schedule.
Social Media, Portfolio Use, and Design Credit
MV Design retains the right to share all completed renders and visualizations on its website, portfolio, and social media channels at any time, with or without prior notice to the client or collaborating party.
Credit on Client Projects
When MV Design is engaged directly by a homeowner or property owner, all design and visualization work produced is the original creative work of MV Design. Any public sharing of renders by the client must credit MV Design as the designer and visualization artist. Clients may not represent MV Design’s work as the product of another designer or firm.
Credit on Collaboration Projects
When MV Design is engaged by an interior designer, architect, or other design professional to produce visualizations of their concept, MV Design’s role is limited to visualization and rendering only, unless a separate written agreement explicitly defines additional design services and corresponding compensation. In any public sharing of the work, both parties’ contributions must be accurately represented. The collaborating designer may not present MV Design’s visualization work as their own production, and MV Design will not claim credit for design decisions that were not its own.
Scope of Collaboration
Design input provided by MV Design beyond its defined visualization scope does not transfer creative or professional responsibility to MV Design, nor does it constitute an ongoing obligation. Any expectation that MV Design will contribute design decisions, fill gaps in a concept, or supplement the work of a collaborating designer must be agreed upon in writing before that work begins and is subject to additional fees.
Suggested Attribution Formats
For client projects: “Design and Visualization: MV Design”
For collaboration projects: “Design: [Designer Name] | Visualization: MV Design”