Terms of Service

By booking services with MV Design, you acknowledge and agree to the following Terms of Service:

Refund Policy

Due to the custom nature of our work, once design services have commenced, all fees are non-refundable.

Process and Timeline

Step 1 — Booking, Portal Access, and Kickoff Call

Once your booking is confirmed, you’ll receive an automated email with login credentials to the MV Design Client Portal — the central hub for all project communication.
You’ll also be invited to schedule a Kickoff Call, where we’ll align on your goals, design inspiration, and project details before design work begins.

Step 2 — Initial Design (5 Business Days After Kickoff Call)

Following the Kickoff Call, your initial design will be developed and delivered via the portal within five (5) business days.

Note: To ensure the first draft reflects your vision, please stay engaged during this phase. Upload any relevant reference photos, preferences, or notes as early as possible — the more we collaborate upfront, the closer your initial design will be to the final product.

Step 3 — Feedback (One Round Included)

You may submit one consolidated round of feedback, including any edits, additions, or adjustments you’d like to see incorporated.

Feedback must be submitted within 14 calendar days of receiving your initial design, unless otherwise discussed and approved in writing. Feedback received outside of that window may be treated as a new revision request and billed separately.

Included revisions typically cover:

  • Minor layout adjustments (e.g., shifting cabinetry, relocating fixtures)

  • Style or material swaps (e.g., tile, hardware, paint colors)

  • Visual refinements aligned with your original inspiration

Revisions do not include full redesigns, changes in scope (e.g., switching from kitchen to bath), or new layout concepts. If your vision evolves and you'd like to explore a new direction, we’re happy to provide a quote for that expanded scope.

Step 4 — Final Design (5 Business Days After Receiving Feedback)

Once your feedback is received, we’ll refine your layout and create your final design, complete with photorealistic 3D renderings and detailed documentation.
This phase typically requires five (5) business days.

Step 5 — Delivery of Final Files

Your completed design package with any added deliverables will be uploaded to your Client Portal for easy access and will remain active for 30 days after the project wraps, so you can download all media.

Additional Revisions

One round of revisions is included with your design package. If further edits are desired beyond that round, we’re happy to quote additional revisions based on the scope and time involved.

Communication

All communication is conducted exclusively through the MV Design Client Portal to ensure efficient project management and clear documentation.
We kindly request that all project-related correspondence remain within the portal.

Drawings and Dimensions

All drawings provided are intended for conceptual planning purposes only.

Clients are responsible for:

  • Working with their contractor, architect, or cabinet maker to create construction-ready drawings

  • Field-verifying all dimensions prior to the purchase, fabrication, or installation of any materials

  • Independently reviewing and verifying all MV Design outputs before use in construction or purchasing

MV Design’s drawings are not to be used for construction, fabrication, or procurement without independent verification.

Materials, Colors, and Finishes

Paint colors can be matched when both the manufacturer and specific color name are provided.

Materials, finishes, furnishings, appliances, and fixtures shown in renderings are intended to be representational.

Variations in color, scale, texture, and lighting between digital renderings and real-world products are expected and normal.

Thank you for choosing MV Design.

It’s an honor to help you envision and create a beautiful, functional space for your next chapter.