Terms of Service

By booking services with MV Design, you acknowledge and agree to the following Terms of Service.

Refund Policy

Due to the custom nature of our work, once design services have commenced, all fees are non-refundable. Commencement is defined as the submission of your completed design questionnaire.

Process and Timeline

Step 1 — Booking and Submission
Once your booking is confirmed, you will receive access to the MV Design Project Portal. This is the central hub for all project communication, file sharing, and deliverables.

Projects officially begin on the Monday following receipt of your completed questionnaire and all required materials.

The design questionnaire is the sole source of truth for all design requests. Additional inspiration photos, design preferences, or material specifications will not be accepted through chat, email, or any other means outside of the questionnaire. Clients are responsible for ensuring their submission is complete and accurate.

To maintain project timelines, all required information must be submitted with the questionnaire. MV Design cannot commit to its delivery schedule if submissions are incomplete or delayed.

Step 2 — Initial Design (5 Business Days After Project Start)
Your initial design package will be prepared and delivered within five (5) business days of the official project start date.

Step 3 — Feedback (One Round Included)
You may submit one consolidated round of feedback within 14 calendar days of your initial design delivery.

Included Revisions

Revisions cover refinements within the agreed layout concept. They may include:

  • Minor adjustments to cabinetry placement (e.g., shifting widths, aligning runs).

  • Small shifts in appliances or fixtures (e.g., moving a sink or fridge a few inches).

  • Style or material swaps (tile, hardware, lighting, paint colors, countertops, etc.).

  • Visual refinements aligned with your original inspiration (contrast, tone, finish adjustments).

Not Included in Revisions (New Design Pass)

The following are considered new design work and are not included in revisions:

  • Full redesigns or new layouts.

  • Flipping or reorienting an entire space (e.g., moving the range wall to a new location, reversing a laundry layout).

  • Removing or adding major features (islands, new cabinetry runs, or structural elements).

  • Introducing a brand-new inspiration or design direction after the initial design is delivered.

If your vision changes after seeing the initial design, this will be treated as a new project scope and will require a separate quote.

Submissions and Rounds

Any additions or changes submitted after your initial questionnaire will be considered part of your included revision round. Additional revisions beyond the included round will be quoted separately and must be completed before any optional add-ons (such as photorealism, video walkthroughs, or 360 tours) are produced.

Step 4 — Final Design (5 Business Days After Feedback)
Once feedback is received, your final design package will be prepared within five (5) business days.

Step 5 — Delivery of Final Files
Your final design package will include:

  • A custom downloadable gallery of high-resolution images

  • Dimensioned cabinet elevations and floor plans

  • Standard 3D views

Optional add-ons such as photorealistic renderings, video walkthroughs, or 360-degree tours are available upon request and billed separately.

Communication

All project communication must take place within the MV Design Project Portal. This ensures efficient project management, accurate record-keeping, and clear documentation of all decisions.

Design preferences, inspiration photos, and material specifications must be submitted exclusively through the design questionnaire. Submissions by chat, text, or email will not be accepted as part of the official project record.

Drawings and Dimensions

All drawings and plans provided by MV Design are for conceptual planning purposes only. Clients are responsible for:

  • Working with their contractor, architect, or cabinet maker to create construction-ready drawings

  • Field-verifying all dimensions prior to the purchase, fabrication, or installation of any materials

  • Independently reviewing and verifying all MV Design outputs before using them in construction or purchasing

Cabinetry drawings are for planning purposes only and must not be used for fabrication or final sizing.

MV Design’s drawings are not to be used for construction, fabrication, or procurement without independent verification.

Exclusions

The following are not included in MV Design services unless otherwise agreed in writing:

  • Furniture design

  • Detailed staging elements (such as plants, curtains, shelving decor, lamps, or picture frames)

  • Electrical outlets, switches, or wiring layouts

  • Stairs or railings

Materials, Colors, and Finishes

Paint colors can be matched when both the manufacturer and specific color name are provided.

Materials, finishes, furnishings, appliances, and fixtures shown in renderings are intended to be representational. Variations in color, scale, texture, and lighting between digital renderings and real-world products are expected and normal.