Terms of Service

Process and Timeline

Step 1 — Booking and Submission

Once your booking is confirmed, you’ll receive access to the MV Design Client Portal — the central hub for all project communication, file sharing, and deliverables.

Projects officially begin on the Monday following receipt of your completed design questionnaire and finalized architectural plans (.PDF, .DWG, or Chief Architect file).

All design preferences and material details must be submitted through the questionnaire. Submissions by chat, text, or email will not be accepted as part of the official record.

Step 2 — Initial Design (1–2 Weeks)

After your submission is reviewed and approved, your initial design package will be prepared within:

• 1 week for two rooms or less

• 2 weeks for three rooms or more

Your initial design includes 2D plans, cabinet elevations, and 3D renderings based on your finalized layout.

Step 3 — Feedback (One Round Included)

You may submit one consolidated round of feedback within 14 calendar days of your initial design delivery.

Included Revisions

Revisions cover refinements within the agreed layout concept. They may include:

• Minor adjustments to cabinetry placement (e.g., shifting widths, aligning runs).

• Small shifts in appliances or fixtures (e.g., moving a sink or fridge a few inches).

• Style or material swaps (tile, hardware, lighting, paint colors, countertops, etc.).

• Visual refinements aligned with your original inspiration (contrast, tone, finish adjustments).

Not Included in Revisions (New Design Pass)

The following are considered new design work and are not included in revisions:

• Full redesigns or new layouts.

• Flipping or reorienting an entire space (e.g., moving the range wall to a new location, reversing a laundry layout).

• Removing or adding major features (islands, new cabinetry runs, or structural elements).

• Introducing a brand-new inspiration or design direction after the initial design is delivered.

If your vision changes after seeing the initial design, this will be treated as a new project scope and will require a separate quote.

Submissions and Rounds

Any additions or changes submitted after your initial questionnaire will be considered part of your included revision round. Additional revisions beyond the included round will be quoted separately and must be completed before any optional add-ons (such as photorealism, video walkthroughs, or 360 tours) are produced.

Step 4 — Final Design (1 Week)

After feedback is received and approved, your final design will be completed within 1 week.

Optional Step 5 — Photorealistic Renderings & 3D Tour (3 Days)

Once your final design is complete, you may add photorealistic renderings or a 3D tour.
​These optional deliverables are produced within approximately 3 business days after final approval.

Communication

All communication must take place within the MV Design Client Portal.
​This ensures accurate record-keeping, efficient project management, and clear documentation of all decisions.

Drawings and Dimensions

All plans and elevations are for conceptual planning only.
​Clients are responsible for:

• Working with their contractor, architect, or cabinet supplier to produce construction-ready drawings

• Field-verifying all measurements before fabrication or installation

Exclusions

Unless otherwise agreed in writing, MV Design does not provide:

• Structural, engineering, or construction documents

• On-site measurement or supervision

• Electrical, plumbing, or HVAC layouts

• Furniture or decorative styling

Materials and Finishes

Renderings are representational. Color, texture, and lighting variations from real-world products should be expected.
​Paint colors can be matched when both the manufacturer and color name are provided.

Timeline Disclaimer

All timelines assume prompt communication and complete submissions.
​Delays in materials, plan delivery, or feedback will extend the project schedule.

Process and Timeline

Step 1 — Booking and Submission
​Once your booking is confirmed, you will receive access to the MV Design Project Portal. This is the central hub for all project communication, file sharing, and deliverables.

Projects officially begin on the Monday following receipt of your completed questionnaire and all required materials.

The design questionnaire is the sole source of truth for all design requests. Additional inspiration photos, design preferences, or material specifications will not be accepted through chat, email, or any other means outside of the questionnaire. Clients are responsible for ensuring their submission is complete and accurate.

To maintain project timelines, all required information must be submitted with the questionnaire. MV Design cannot commit to its delivery schedule if submissions are incomplete or delayed.

RENOVATION PROJECTS ONLY

Step 2 — Pre-Design Phase (Layout Planning)

This phase applies only to renovation clients and must be completed before 3D design begins.

What’s Included

• Review of your Canvas scan, photos, and as-built drawings

• Assessment of existing layout and feasibility

• Up to two (2) proposed layout options

• One round of feedback and final layout selection

Timeline
​The Pre-Design Phase typically takes 7–10 business days from project start, depending on scope and completeness of submitted materials.

Client Responsibilities

• Provide an accurate Canvas scan or verified field measurements

• Supply clear photos of all walls, windows, doors, and adjoining spaces

• Identify which elements must remain (plumbing, appliances, windows, etc.)

Limitations
​MV Design does not confirm structural feasibility or issue construction drawings.
​If layout changes involve removing or moving walls, clients are responsible for consulting a licensed structural engineer, contractor, or architect to verify feasibility before construction.

Once the final layout is approved in writing, the project transitions into the standard design phase below.

Step 3 — Initial Design (5 Business Days After Layout Approval)

Your initial 3D design package will be prepared and delivered within five (5) business days of layout approval (or, for new builds, from the official project start date).

Step 4 — Feedback (One Round Included)

You may submit one consolidated round of feedback within 14 calendar days of your initial design delivery.

Included Revisions

Revisions cover refinements within the agreed layout concept. They may include:

• Minor adjustments to cabinetry placement (e.g., shifting widths, aligning runs).

• Small shifts in appliances or fixtures (e.g., moving a sink or fridge a few inches).

• Style or material swaps (tile, hardware, lighting, paint colors, countertops, etc.).

• Visual refinements aligned with your original inspiration (contrast, tone, finish adjustments).

Not Included in Revisions (New Design Pass)

The following are considered new design work and are not included in revisions:

• Full redesigns or new layouts.

• Flipping or reorienting an entire space (e.g., moving the range wall to a new location, reversing a laundry layout).

• Removing or adding major features (islands, new cabinetry runs, or structural elements).

• Introducing a brand-new inspiration or design direction after the initial design is delivered.

If your vision changes after seeing the initial design, this will be treated as a new project scope and will require a separate quote.

Submissions and Rounds

Any additions or changes submitted after your initial questionnaire will be considered part of your included revision round. Additional revisions beyond the included round will be quoted separately and must be completed before any optional add-ons (such as photorealism, video walkthroughs, or 360 tours) are produced.

Step 5 — Final Design (5 Business Days After Feedback)

Once feedback is received, your final design package will be prepared within five (5) business days.

Step 6 — Delivery of Final Files

Your final design package includes:

• Downloadable gallery of high-resolution renderings

• Dimensioned cabinet elevations and floor plan(s)

• Standard 3D views

Optional add-ons such as photorealistic lighting, video walkthroughs, or 360° tours are available by request and billed separately.

Communication

All communication must take place within the MV Design Project Portal.
​Design preferences, photos, and specifications must be submitted through the questionnaire only. Submissions via chat, text, or email will not be accepted as part of the official record.

Drawings and Dimensions

All drawings and plans provided by MV Design are for conceptual design purposes only.
​Clients are responsible for:

• Working with a licensed professional to produce construction-ready drawings

• Field-verifying all dimensions before fabrication or installation

• Independently confirming all MV Design outputs before use in construction or purchasing

Cabinet drawings are not intended for fabrication or permit submission.
​MV Design assumes no responsibility for construction accuracy or structural safety.

Exclusions

Unless otherwise agreed in writing, MV Design does not provide:

• Structural engineering or load-bearing verification

• Construction or permit drawings

• On-site measurement, supervision, or installation services

• Electrical, plumbing, or HVAC layouts

• Furniture or decorative staging design

Materials, Colors, and Finishes

Paint colors can be matched when both the manufacturer and color name are provided.
​Renderings are representational and may differ in color, tone, and texture from real materials. Variations are normal and should be expected.

Timeline Disclaimer

MV Design’s stated timelines assume prompt communication and submission of all materials. Delays in client feedback, missing scans, or incomplete information will extend delivery dates.

By proceeding with a renovation project, you acknowledge:

• You have reviewed and agree to the Renovation Planning scope and limitations.

• You understand MV Design provides conceptual design only, not construction documentation.

• You accept responsibility for confirming feasibility with your build team before construction.