Terms of Service

September 2026

By booking services with MV Design, you acknowledge and agree to the following Terms of Service.

Payment, Commencement, and Refunds

Full payment is due at the time of booking. Booking your project reserves your place on MV Design's calendar and initiates work immediately, including modeling of your space in Chief Architect based on your submitted plans. Because work begins right away, all fees are non-refundable once a project is booked.

Project Eligibility and Scope

MV Design's service is focused on cabinetry design: the layout and optimization of cabinetry, appliances, and fixtures. It is available for kitchens, bathrooms, and any other space built around cabinetry, across new construction and renovation projects. It does not extend to purely decorative spaces with no cabinetry component, such as bedrooms. Each project is custom-scoped and quoted based on the number of spaces, layout complexity, and level of detail required. Whole-home projects are timed and quoted on an individual basis. MV Design reserves the right to determine project readiness and eligibility before proceeding.

Intake and Scheduling

Once your booking is confirmed, your proposal includes a design intake form linked for each space you've booked. Work on your project begins immediately, so we ask that you complete and submit these forms as soon as possible. All design preferences and material details must be submitted through the intake forms; they serve as the official record for your project.

Once MV Design confirms receipt of all intake forms for every booked space, you'll receive a Calendly link to self-schedule your live design session. Calendly enforces a minimum lead time between form completion and your session date so that MV Design has time to build your initial design and model your space in Chief Architect from your finalized plan set:

  • Projects of up to three rooms: a minimum of five business days

  • Projects of more than three rooms: a minimum of seven business days

  • Whole-home projects: timeline set individually at quoting

Two days before your session, you'll receive a dimensioned floor plan and an interactive 3D tour of your space. This gives you a starting point to review in advance and think through the changes or edits you'd like to make during your live session.

The Live Design Session

Your project is completed in one live working session with MV Design, conducted via video call. Sessions run at roughly one hour per booked space, with a hard ceiling of three hours and fifteen minutes for any single session, including a short break, as live design beyond that point is no longer productive. Projects with more than three rooms are split into a second session, which MV Design will schedule for the next available day or as close to the first session as possible to maintain momentum and avoid decision fatigue between sessions.

During your session, MV Design reviews your intake form with you to confirm that your input on colors, fixtures, materials, appliances, form, and function is fully accounted for in the design, and makes edits in real time to detail and finalize the space.

Layout Alignment for Renovation Projects

For your live session to proceed as scoped, the locations of major appliances and the placement of walls, windows, and doors must be final per your architectural plans. In renovation projects where these elements are not yet final, a portion of your session is front-loaded to align on layout before moving into live design:

  • Single kitchen: thirty minutes are set aside for layout, leaving sixty minutes for live design

  • Renovation projects of more than three rooms: sixty minutes are set aside for layout, as spaces of this scope typically share common walls, so aligning one space's placement dictates the others

MV Design is not an architect or structural engineer, and this layout alignment is limited to confirming placement within your existing plan set, not reworking your home's structural layout.

Revisions

There is no separate revision round built into your project. Your live session is intended to bring the design to completion, with edits made and finalized together in real time.

Refinements within your agreed layout and design direction, such as material or fixture swaps, minor placement adjustments, or visual refinements, are handled live during the session. A full redesign, a new layout, reorienting a space, or a new design direction introduced after your session is considered new design work, requires a separate quote, and is not completed on the call.

Any additional revisions requested after delivery are billed a la carte at $350 per hour and scheduled separately.

Deliverables

Your final deliverables are completed and delivered the same day as your final live session:

  • Interactive 3D model of the finished space

  • Dimensioned floor plan

  • Cabinetry elevations

  • Photorealistic renderings

Rescheduling and Cancellation

Your live session reserves a dedicated block on MV Design's calendar, displacing other work, and preparation for it begins as soon as your intake forms are received. Accordingly:

  • You may reschedule your session one time at no charge with at least twenty-four hours' notice

  • With less than twenty-four hours' notice, or for a second reschedule, the fee may be forfeited

  • Failure to attend a scheduled session forfeits the fee in full

As stated above, full payment is due at booking, and all fees are non-refundable once a project is booked.

Drawings, Dimensions, and Exclusions

All plans and elevations are for conceptual design purposes only and are not construction documents. Dimensions are included for design reference and follow the standards below. Clients are responsible for working with licensed professionals to produce construction-ready drawings and for field-verifying all dimensions prior to fabrication or installation.

Cabinetry. Base cabinets are assumed to be thirty-six inches high, including countertop, and twenty-four inches deep, and will be labeled with width only; height and depth are noted only if non-standard. Wall cabinets are assumed to be twelve inches deep and will be labeled with width and height only; depth is noted only if non-standard. Full-height cabinets are labeled with width, height, and depth. Cabinets with split front faces have each door or drawer face individually dimensioned in height. Toe kicks are assumed to be four inches high unless a different height is specifically requested. Shelving within cabinetry, individual drawer and door faces, and cabinet interiors are not dimensioned; molding widths and filler gaps are not individually labeled.

Shelving. Floating shelves are dimensioned by their height from the countertop and from each other.

Island and Layout. Island width, depth, and height are provided. Countertop overhang is dimensioned on the floor plan and side elevation views. Clearance spans between cabinetry and the island are also included.

Appliances and Fixtures. Appliances are modeled and dimensioned to the exact specifications provided by the client. Electrical outlets, plumbing fixtures, and similar elements are not dimensioned as to their exact location within the room.

Doors and Windows. Doors and windows are labeled using standard notation.

Ceiling and Lighting. Ceiling height is labeled on elevation views and is based on the client's provided dimensions. Pendant fixture height over the island is called out on the island elevation views.

Exclusions. Unless otherwise agreed in writing, MV Design does not provide structural, engineering, or construction documents; on-site measurement or supervision; electrical, plumbing, or HVAC layouts; or furniture or decorative styling.

Materials and Finishes. Renderings are representational. Color, texture, and lighting variations from real-world products should be expected. Paint colors can be matched when both the manufacturer and color name are provided.

Communication

MV Design maintains an internal Client Portal to keep projects organized. Outside of that, clients may submit plans and questions by email, complete their design intake forms through the links provided on their proposal, and text MV Design directly with questions between live sessions.

Social Media, Portfolio Use, and Design Credit

MV Design retains the right to share all completed renders and visualizations on its website, portfolio, and social media channels at any time, with or without prior notice to the client or collaborating party.

Credit on Client Projects. When MV Design is engaged directly by a homeowner or property owner, all design and visualization work produced is the original creative work of MV Design. Any public sharing of renders by the client must credit MV Design as the designer and visualization artist. Clients may not represent MV Design's work as the product of another designer or firm.

Credit on Collaboration Projects. When MV Design is engaged by an interior designer, architect, or other design professional to produce visualizations of their concept, MV Design's role is limited to visualization and rendering only, unless a separate written agreement explicitly defines additional design services and corresponding compensation. In any public sharing of the work, both parties' contributions must be accurately represented. The collaborating designer may not present MV Design's visualization work as their own production, and MV Design will not claim credit for design decisions that were not its own.

Scope of Collaboration. Design input provided by MV Design beyond its defined visualization scope does not transfer creative or professional responsibility to MV Design, nor does it constitute an ongoing obligation. Any expectation that MV Design will contribute design decisions, fill gaps in a concept, or supplement the work of a collaborating designer must be agreed upon in writing before that work begins and is subject to additional fees.

Suggested Attribution Formats. For client projects: "Design and Visualization: MV Design." For collaboration projects: "Design: [Designer Name] | Visualization: MV Design."

Timeline Disclaimer

All timelines assume prompt communication and complete submissions. Delays in materials, plan delivery, or feedback will extend the project schedule.